Premium Handmade, Machine & Chenille Embroidery
Embroidery Services – Frequently Asked Question
Frequently Asked Questions
Q1. What types of embroidery do you offer?
We offer three main types: Handmade embroidery, Machine embroidery, and Chenille embroidery. Each type has unique advantages depending on your needs.
Q2. Do you create custom embroidery?
Yes! Simply upload your design on our Custom Orders page, and our team will work with you to bring it to life.
Q3. What’s the average production time?
Handmade embroidery: 10–15 business days.
Machine embroidery: 5–10 business days.
Chenille embroidery: 7–12 business days.
(Rush orders available on request.)
Q4. Do you ship internationally?
Yes, we deliver worldwide using trusted couriers (UPS, DHL, FedEx). Most packages arrive within 7–12 business days.
Q5. Can I order a sample before bulk?
Absolutely. We encourage sample orders to ensure you’re satisfied before full production.
Q6. How do I pay?
We accept Payoneer for international clients. Additional payment options like PayPal or credit card can be arranged upon request.
Q7. What if my product arrives damaged or incorrect?
We stand by our quality. If you receive a defective product, we will replace it free of charge.
Q8. What file formats do you accept for custom designs?
We accept most common formats such as JPG, PNG, PDF, and AI. For best results, a high-resolution file or vector format is preferred.
Q9. Is there a minimum order quantity?
Yes, our minimum order quantity is 10 for machine embroidery 20 pieces for chenille and can work for less on handmade. This helps us maintain quality and efficiency in production.
Q10. Can I make changes to my order after placing it?
Minor changes may be possible if production has not started. Please contact us as soon as possible to confirm.
Q11. How long does shipping take?
Shipping usually takes 7–12 business days mostly, depending on your location. Express options are also available.
Q12. Which courier services do you use?
We work with trusted international couriers like UPS, DHL, and FedEx to ensure fast and safe delivery.
Q13. Do you provide tracking information?
Yes, once your order is shipped, we will send you a tracking number to monitor your delivery.
Q14. Who pays customs duties or import taxes?
Customs duties and import taxes are the responsibility of the buyer, as they vary by country.
Q15. Do you offer discounts for bulk orders?
Yes, we provide special pricing and discounts for large or bulk orders. Please contact us for a custom quote.
Q16. What payment methods do you accept?
We accept payments through Payoneer, bank transfer, and other secure online methods.
Q17. Are there any hidden fees or extra charges?
No, all costs will be clearly shared with you before confirming your order.
Q18. How do I take care of my embroidered badges to make them last longer?
Keep them in a dry place, avoid harsh washing, and handle with care to maintain their quality.
Q19. Do the colors fade or threads loosen over time?
No, we use high-quality threads and materials designed to stay vibrant and durable.
Q20. What materials do you use for embroidery?
We use premium threads, fabrics, and bullion wire to ensure excellent craftsmanship and durability.
Q21. Do you work with businesses, clubs, and schools?
Yes, we create embroidery for companies, schools, universities, sports teams, military units, and more
Q22. Can you replicate existing logos, crests, or designs?
Yes, we can replicate your logo, family crest, or any custom design with accuracy.
Q23. How can I contact customer support if I have an issue?
You can reach us through our website’s contact form, email, or WhatsApp. We will respond as quickly as possible.
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Bring your ideas to life with premium embroidery.